QAS Support

The Australian Apprenticeships Centres Code of Conduct applies to all Australian Apprenticeships Centres and is applied in all our dealings with employers, apprentices and other parties. It aims to ensure we deliver high standards of support services and ethical behaviour.

To ensure complaints are dealt with fairly, QAS has developed the Complaints Resolution Process which provides apprentices, employers and other parties with the opportunity to complain, query or provide feedback on the services received. Issues that may be raised, but are not restricted to include:

• breaches of the Australian Apprenticeships Code of Conduct
• issues relating to the quality of services or information provided by QAS
• breaches of privacy.

To register a complaint with QAS:

• Phone our Brisbane Head Office or contact your local QAS office directly
• Write to the Service Centre Manager - PO Box 2263, Fortitude Valley BC QLD 4006
• Emailing your complaint to: resolve@qas.org.au

When QAS receives a complaint, it is entered directly into our complaints register. A copy of the complaint is issued to the relevant Manager who will take the appropriate action to resolve the complaint.

If the resolution does not meet your satisfaction, the complaint can be referred to:

• Department of Education, Employment and Workplace Relations (DEEWR)
• Department of Employment and Training (DET)
• the Apprenticeship and Traineeship Ombudsman
• the Industrial Commission.

Complaints against your Training Provider

If you have an issue with a training provider you can contact DET on 1300 369 935.

Privacy

At the end of the apprenticeship/traineeship or if requested by DEEWR, QAS is required to provide DEEWR with client records, including sensitive personal information. These documents will not be used by DEEWR without your written consent.

If you believe there has been a breach of privacy, please follow the Complaints Resolution Process instructions, listed above. QAS will immediately notify DEEWR of the unauthorised disclosure, in order to undertake further investigation.

Back to Top