Code of Conduct

The Australian Apprenticeships Centres Code of Conduct applies to all Australian Apprenticeships Centres (i.e. QAS) and their staff and represents the minimum standards to be applied in all their dealings with employers, Australian Apprentices and other interested parties.  It aims to ensure the delivery of high quality support services with high standards of ethical behaviour exhibited to all parties concerned.

In adhering to the Code of Conduct, Australian Apprenticeships Centres must:

• Be open and honest at all times.
• Be respectful and courteous in their dealings with all clients.
• Inform clients of their rights, obligations and entitlements.
• Ensure that provision of information is current, accurate, impartial and consistent.
• Ensure that advice about training options, particularly National Training Packages, best reflects the training needs of the employer and the Australian Apprentice.
• Adhere to the Australian Apprenticeships Incentive Programs Policy and Administrative Guidelines when determining eligibility and processing claims for Australian Apprenticeships Incentives.
• Refrain from making false or misleading statements to employers and Australian Apprentices in relation to eligibility and processing claims for Australian Apprenticeships Incentives.
• Be easy to contact by telephone, facsimile and e-mail during normal business hours as well as maintaining easily accessible premises.
• Respond quickly and accurately to requests for information.
• Treat complaints seriously and learn from them.
• Comply with obligations under laws such as the Privacy Act 2000, the Freedom of Information Act 1982 and the Trade Practices Act 1974.
• Not seek or accept fees, benefits or advantages either directly or indirectly from employers, Australian Apprentices or other interested parties for services funded by the Australian Government.
• Make available to any interested person details of the controls and arrangements put in place to manage conflict of interest matters where such conflicts exist.
• Maintain up-to-date knowledge in respect of all Australian Apprenticeships but particularly Training Packages available within industry sectors.
• Ensure that a positive reputation and outlook for Australian Apprenticeships is promoted to State and Territory Authorities, other key stakeholders and the community.

Note: The above is an extract from the Australian Apprenticeships Centres Code of Conduct. For a complete copy contact Queensland Apprenticeship Services.